Frequently Asked Questions

Our FAQ's cover most of your commonly asked questions,  if you have a question that is not answered in these FAQ's or one of our other information pages please contact us for assistance. 

Villa InformationBack to categories

Are linen and towels provided?

We provide tea towels, and bath mats as well as one hand towel and one bath towel per guest. Beds are made by our cleaning team prior to your arrival. If your stay is for 12 nights or more then your linen and towels will be changed by our cleaners free of charge mid-holiday. You cannot use the provided towels around the pool or at the beach and should bring your own beach towels for this purpose.

Will I need to take travel adaptor plugs?

Yes, the accommodation will be fitted with local plug sockets so you will need to provide your own adaptors for any electrical items you take with you, or these can be brought inexpensively locally.

What is the maximum age for using a Z Bed?

We advise a maximum age of the child to use these beds is 12 years old

Will an iron and ironing board be available at the villa?

Yes, they are available at the villa.

The villa has a BBQ. Is the BBQ equipment provided?

Where a gas BBQ is available, fuel is provided at no cost. You will be required to provide charcoal for traditional BBQs. Cooking utensils are provided.

I can see there are only a few sunbeds in the photos, will there be enough for everyone?

Our photographs usually display what the villa has available, some villa's may not be able to house the full occupancy quota of sun beds, if this is important to you, please check with us prior to booking.

Has the villa got WiFi?

Nearly all our Villas have WiFi  this usually serviced the main lounge area. Use in other parts of the villa might be limited. WiFi is charged out at a small additional cost. Please note that the Spanish download and uploads speeds are comparably slow to UK speeds. 

If I order a welcome pack, what is supplied?

Tea bags, coffee, sugar, milk, bread, butter, ham, juice, wine, beer & water and a few snacks (suitable for 6 guests)

Will there be food, any provisions and toilet roll supplied at the villa?

There will be a small supply of toilet paper at the villa when you arrive.

Due to health and safety reasons there will not be any food or drink for you in the villa. However, you can order a welcome pack which will provide you with basic food and drink for your arrival.

Will you be visited by Direct Villa holiday staff on your holiday?

You have chosen a private holiday and we intend to respect your privacy. Our staff team will be available for you to contact by phone throughout your stay, and will visit only upon your request.

What is the depth of the pool?

The pool depths vary, we will happily provide you with this information if you contact us.

Will I receive maid service ?

The property will be cleaned prior to your arrival only, and any additional maid service you require can arranged for you and be paid for separately. Please ask for details.

Can I hire any items for my baby?

Yes.  If you require a cot or highchair please request it at the time of booking in order that we can ensure it is at the property on your arrival. A supplementary charge will be added to your invoice. We also have an array of exra baby items for rent.  If you have any special requirements, please let us know.  Please note that for hygiene reasons they are supplied without cot linen, which you should take with you.

What is the size of the pool?

Most of the pools at our private villas are approximately 8x4 meters; however some are smaller or larger.  Please check at the time of booking if this is important to you.

Do the villas have safes?

Some villas do have safes please ask at the time of booking if you require this information.

What facilities will be at the villa?

All of our villas will contain items essential to you for your holiday.  If you have any specific requests, please ask in advance to see if these facilities are available at your chosen villa.

What channels does my satellite TV include?

Some villas include limited SKY TV and many others offer local Spanish satellite channels, possibly with SKY News. Due to SKY TV's changing policies we cannot guarantee reception of English satellite TV and instead now offer DVD players in most of our villas.  Please do not expect to receive the same channels or quality of reception as you do at home.

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