Frequently Asked Questions - Direct Villa Holidays, Moraira and Javea villa Holidays and villa rental. - Direct Villa Holidays

Frequently Asked Questions

Our FAQ's cover most of your commonly asked questions,  if you have a question that is not answered in these FAQ's or one of our other information pages please contact us for assistance. 

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Can I bring my pet with me?

Not usually, very few of our villa's  allow pets to be accompanied as part of the holiday booking.

For further details on villa's which will accept pets please contact our sales team who will look into getting approval for your pets, please note additional charges maybe applicable and a deposit required.

Do I need any insurance?

All clients are required to have travel insurance.  If you have not yet organized this, you can purchase this through us.  Our rates are extremely competitive at around £12 per adult, and will cover you against every eventuality.  For more information, please contact

Can I hire any items for my baby?

Yes.  If you require a cot or highchair please request it at the time of booking in order that we can ensure it is at the property on your arrival. A supplementary charge will be added to your invoice. We also have an array of exra baby items for rent.  If you have any special requirements, please let us know.  Please note that for hygiene reasons they are supplied without cot linen, which you should take with you.

What do I do if I have a medical emergency or similar?

We provide our own emergency contact details as well as a guide with all of the essential local emergency services both inside the villa and on the information we send you in advance. 

Where do I pick up villa keys?

You will normally be directed straight to the villa and will obtain the keys from a safe outside the door.  For selected villas a personal arrival service is provided instead.

What time must I depart from my villa?

We ask that you depart from your villa by 10am on the day of your departure although where you have a later flight we will do our best to extend your departure time. Our flexibility depends on the time at which incoming guests are expected as incoming guests are always given priority.

Can you arrange my transfer from the airport?

We recommend booking airport transfers online.  For names and contact details of reliable local taxi companies, please ask.

At what time can we enter our villa on the day of arrival?

The official time for entry to your villa is at 4pm. If you arrive before then it may be possible to use certain portions of the villa or the or the pool area depending on how the cleaning staff progress. Usually this is not an issue as most villas are available from 12 to 2pm onwards and we will do our best to accommodate you early where at all possible. 

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