1. Who is responsible for managing my information?
2. What information do we collect?
If you choose to make a booking through us we will collect details that you provide in relation to that booking. Information held is likely to include your name, date of birth, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific travel requirements. If you are a villa owner and you choose to let your villa with us we will collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let.
3. How do we use your information?
The information you provide may be used in a number of ways, for example:
to enable us to complete your booking (if you are booking a holiday);
to enable us to advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us);
for statistical purposes when we evaluate our range of services;
to personalise repeat visits to our websites;
to manage customer service queries; and
to help us to provide details or information you may have requested.
4. Who will you share my information with?
In order to provide you with the products and services that we offer we may share your information with:
credit/debit card companies;
other third parties who we may need to work with to fulfil travel plans on your behalf, for example, resorts, management companies, owner's associations, airlines, villa owners and other suppliers.
5. How do you manage my information?
We may from time to time appoint other members of our group of companies, or third party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas. We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.
6. When can we contact you in the future?
We would like to send you information about our products and services. We may do this by telephone, email or SMS, unless you have told us that you do not wish to be contacted in this way. If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please send an email to us at email@example.com
7. How long will we hold your information for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
8. What are cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies but if you do this not all features of our website may function effectively.
By email: firstname.lastname@example.org
11. Data Protection
Direct Villa Holidays will not supply any personal client information to any 3rd party excepting that which is required by a supplier to process your booking.